Privacy Policy — Juste Application (iOS / Android)

Last updated: January 30, 2026

This Privacy Policy explains how Juste (“Juste”, “we”) collects and processes personal data when you use the Juste mobile application (and, where applicable, related web pages). Juste is a matchmaking platform that allows users to find professionals, communicate with them, and manage appointments. The application is intended for use in Switzerland and complies with the Swiss Federal Act on Data Protection (revFADP).

1) Data Controller & Contact

The data controller is the entity operating the Juste application.

Support & data-related requests: support@juste.ch

2) Data We May Process

A. Account Data

• First and last name (if provided), email address, phone number
• Login credentials and account settings

B. Matching & Core Functionality Data

• Searches (categories, filters, area)
• Messages and content exchanged with professionals
• Appointment-related information (time slot, status, relevant details)

C. User-Generated Content

• Reviews, ratings, comments, photos, and other submitted content
• Reports (reported content, reason, contextual information)

D. Professional Data (Directory / Profiles)

• Profile information (name/company name, category, location, description, hours, etc.)
• Profiles may be pre-filled using publicly available information and later claimed or completed by professionals

E. Technical & Device Data

• IP address, logs, timestamps, security-related events
• Device information (model, operating system, language, technical identifiers)
• Diagnostic data (e.g. crash reports) to improve app stability

F. Location Data

To display professionals near you, the application may use:

• Approximate location (e.g. via IP address)
• Precise location (GPS) only if you explicitly enable it on your device

G. Optional Permissions

• Notifications (confirmations, reminders, messages)
• Camera and photos
• Calendar (only if you choose to add an appointment)

You can manage these permissions at any time in your iOS or Android settings.

3) Purposes of Processing

• Providing the application and its features
• User support and handling of reports or abuse
• Security, fraud prevention, and platform maintenance
• Analytics, diagnostics, and performance improvement
• Legal obligations and protection of our rights

4) Payments & Billing

Juste is a matchmaking platform and does not process payments, billing, escrow services, or refunds. Payments and contractual conditions are handled directly between users and professionals.

5) Legal Bases for Processing

• Performance of the service (account, matching, appointments)
• Legitimate interest (security, abuse prevention, improvement)
• Legal obligations
• User consent (e.g. app permissions such as GPS or notifications)

6) Data Sharing

• With professionals, to enable the requested service
• With other users, where content is made public (e.g. reviews)
• With technical service providers acting as processors
• With authorities or authorized third parties when legally required

7) Transfers Outside Switzerland

Depending on our technical service providers, data may be processed outside Switzerland. In such cases, appropriate contractual and technical safeguards are implemented.

8) Data Retention

Data is retained:

• As long as necessary to provide the service
• Longer if required for security, dispute resolution, or legal obligations

9) Your Choices and Controls

• Edit your profile information
• Manage permissions (location, notifications, photos) via device settings
• Request account deletion via support

10) Security

We apply reasonable technical and organizational security measures. However, no system can guarantee absolute security, and a residual risk remains.

11) Your Rights (Swiss FADP)

You may request access, rectification, deletion (where permitted), or object to certain processing activities.

To exercise your rights, contact: support@juste.ch

Professionals listed on the platform may request correction or removal (de-indexing) of their profiles.

12) App Stores & Permissions

Installing and using the app via the Apple App Store or Google Play involves data processing by Apple or Google under their own privacy policies. App permissions are optional (unless stated otherwise) and can be enabled or disabled at any time in your device settings.

13) Changes to This Policy

We may update this Privacy Policy from time to time. The published version is the applicable version.